AGB
Costumer Service
Our customer service team is dedicated to providing you with personal and professional support. Whether you have questions about our products, your order, or require individual assistance, we are here to help.
You can reach us by phone for direct consultation or contact us via email at any time. We strive to respond promptly and ensure that your request is handled with the highest level of care and attention.
+49 211 566 74866
Privacy & Data protetion
We take the protection of your personal data very seriously. This section informs you about how we collect, use, store, and safeguard your information in accordance with applicable data protection laws, including the GDPR.
Personal data is collected only to the extent necessary to process your order, respond to inquiries, or provide our services. This may include your name, billing and shipping address, email address, telephone number, and payment details. Your data is used exclusively for order processing, customer communication, and, where permitted, for improving our services.
We store personal data only for as long as required to fulfill contractual and legal obligations. Appropriate technical and organizational security measures are implemented to protect your data against loss, misuse, unauthorized access, disclosure, or alteration.
Payments are processed securely through certified third-party payment providers. These providers handle and verify payment information directly using encrypted connections (SSL). We do not store complete credit card details on our servers. Payment transactions are subject to the privacy policies and security standards of the respective payment provider.
After a successful purchase, customers receive an order confirmation via email containing all relevant transaction details. Shipping confirmations and tracking information are also provided once the order has been dispatched.
Transparency and security are of utmost importance to us. If you have any questions regarding the processing of your personal data, please contact us directly.
About wholesale partnership
We welcome selected wholesale partners who share our commitment to quality, craftsmanship, and brand integrity. Our products may only be resold in accordance with our brand guidelines and agreed distribution terms. Wholesale partners are expected to present our collections in a professional manner that reflects the premium positioning of our company.
Minimum order quantities and pricing structures are provided upon request. All wholesale orders are subject to prior confirmation and availability. As a general rule, wholesale purchases are final and not eligible for return or exchange. By placing an order, the wholesale partner agrees to comply with our pricing policies, trademark usage rules, and distribution standards.
About Our Wholesale Partnership
We value long-term, reliable relationships with our retail partners. Our goal is to support your business growth through high-quality products, transparent communication, and dependable service. Detailed information about our company, production standards, and brand philosophy can be provided upon request.
If you are interested in becoming an authorized wholesale partner, please contact us directly. Our team will be pleased to guide you through the application process and provide all necessary documentation.
Payment methods
We accept the following payment options to ensure a secure and convenient shopping experience:
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Bank Transfer
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Credit Card (Visa, MasterCard, except American Express)
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International Wire Transfer (for wholesale clients)
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Cash
All payments are processed through secure and encrypted systems to guarantee the highest level of safety and confidentiality.
If you have any questions regarding payment options, please feel free to contact our team.